Legal Notice

This website is operated by The Puzzled Sweet Shop Ltd.

By accessing or using this website, you agree to comply with the terms set out in this Legal Notice, together with our other website policies.

1. Website Information

We make every reasonable effort to ensure that the information displayed on this website is accurate and up to date.

However, product descriptions, photographs, prices, availability and other information may occasionally contain errors or become out of date.

We reserve the right to correct errors, update information and make changes to products, prices and availability without prior notice.

2. Product Information

We make every effort to display products and their colours, sizes and appearance as accurately as possible.

Images are provided for illustration purposes and actual products may vary slightly from photographs shown on the website.

For food and confectionery products, customers should always check the product packaging and ingredients information before consumption.

If you have a food allergy or intolerance, please contact us before ordering if you require further information about a particular product.

3. Online Store & High Street Stock

Our online store operates alongside our high street shop, and both use the same physical stock.

We make every reasonable effort to ensure that stock levels displayed on our website are accurate and up to date. However, because products can be purchased in our high street shop at the same time as online orders are being placed, there may occasionally be occasions where the website stock level has not yet updated before an item is sold in-store.

The high street shop takes precedence over online stock availability.

If an item or quantity ordered online is unavailable, we reserve the right to:

• Contact you to discuss the availability of the item;

• Offer a suitable alternative product where appropriate;

• Offer a reduced quantity where only part of the order is available; or

• Refund the unavailable item or quantity.

We will not substitute a product with a different item without your agreement.

Where a suitable alternative or reduced quantity is agreed, we will make any necessary adjustment to the order price before dispatch.

If we are unable to fulfil an item and no suitable alternative is agreed, the unavailable item or quantity will be refunded.

4. Prices

All prices displayed on this website are in pounds sterling (£) unless otherwise stated.

We reserve the right to change prices at any time.

Prices displayed at the time an order is placed will apply to that order, subject to any obvious pricing errors.

5. Website Availability

We aim to keep this website available and operating correctly, but we cannot guarantee uninterrupted access.

We may occasionally suspend, restrict or withdraw access to the website for maintenance, updates or other operational reasons.

6. Intellectual Property

Unless otherwise stated, the content of this website, including text, photographs, graphics, logos, branding, designs and other materials, belongs to or is licensed to The Puzzled Sweet Shop.

You may not reproduce, copy, modify, distribute or commercially exploit website content without our prior written permission.

7. Third-Party Websites

Our website may contain links to third-party websites.

These links are provided for convenience and information only.

We are not responsible for the content, availability, security or privacy practices of third-party websites.

8. Limitation of Liability

To the extent permitted by law, The Puzzled Sweet Shop will not be liable for losses arising from the use of this website where such losses are outside our reasonable control.

Nothing in this Legal Notice excludes or limits liability where it would be unlawful to do so, including liability for fraud or for death or personal injury caused by negligence.

9. Orders and Contracts

Placing an order through this website does not guarantee acceptance of the order.

We reserve the right to cancel or refuse an order where there is a genuine reason to do so, including where a product is unavailable or where an obvious pricing or product description error has occurred.

Your statutory consumer rights are not affected.

10. Privacy

We collect and process personal information in accordance with our Privacy Policy.

Information provided when placing an order will be used for purposes including processing your order, arranging delivery, providing customer support and meeting our legal obligations.

11. Cookies

This website may use cookies and similar technologies to provide essential website functionality, improve the customer experience and, where applicable, analyse website usage.

Please see our Cookie Policy for further information.

12. Governing Law

This Legal Notice and your use of this website are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer protection legislation provides otherwise.

13. Contact Us

If you have any questions about this Legal Notice or the website, please contact us:

The Puzzled Sweet Shop
Email: thepuzzledsweetshop@outlook.com

Last updated: October 2026